Term and Conditions

By accessing our website and making purchases, you agree to these terms. Please read them carefully before placing an order.

1.1 Website Access

Our website is designed for adventure enthusiasts seeking high-performance outdoor clothing and footwear. You agree to use our site only for lawful purposes and in ways that don’t infringe on others’ rights.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Helly Clothes and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2.1 Product Descriptions

We strive for accuracy in describing our adventure gear including:

• Performance outerwear (coats, jackets, pants)
• Specialized footwear (boat shoes, hiking boots, sneakers)
• Active clothing (hoodies, sweatshirts, shirts, shorts)
• Accessories (belts, kids’ sets)

Colors may vary slightly due to monitor settings. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3.1 Order Process

When you place an order:

1. You’ll receive an order confirmation email (this is not a shipping notice)
2. We process orders within 1-2 business days (excluding weekends/holidays)
3. You’ll receive a shipping confirmation with tracking when your order ships

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately when you place your order. For security, we don’t store your payment information.

3.3 Pricing and Taxes

Prices are in USD. International customers may be subject to customs fees, which are your responsibility.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment

4.2 International Shipping

We ship worldwide except to certain Asian countries and remote regions. International orders may experience delays due to customs processing.

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unworn, unwashed, with tags attached
• In original packaging

Non-returnable items include kids’ sets and final sale items.

5.2 Return Process

1. Email [email protected] to initiate your return
2. Package items securely with all original tags
3. Ship to: Helly Clothes Returns, 363 Rebecca Street, Chicago, US 60607

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Conduct

You may not:

• Use our products for any illegal purpose
• Resell our products without authorization
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases

Helly Clothes shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim related to our products shall not exceed the purchase price of the product in question.

Our products are designed for outdoor adventures but should be used with appropriate caution and safety measures.

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance.

For questions about these Terms or our products:

Email: [email protected]
Address: 363 Rebecca Street, Chicago, US 60607