At Helly Clothes, we’re committed to getting your adventure-ready apparel to you quickly and ensuring your complete satisfaction. Our policies are designed to be as reliable as our performance gear.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking

Note for International Customers: We ship worldwide except to certain Asian countries and remote regions. International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We stand behind our gear just as we stand behind our adventurers. If your purchase doesn’t meet your expectations, we’ll make it right.

Our Return Policy

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Original Packaging: Please return items in their original packaging

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Kids’ Sets (due to special sizing requirements)
  • Final Sale Items (clearly marked during purchase)
  • Any item showing signs of wear or damage not present at delivery

The Return Process

Returning your gear is as easy as gearing up for your next adventure:

Step 1: Initiate Your Return

Contact our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:
Subject: Return Request – Order #[Your Order Number]

Dear Helly Clothes Team,

I would like to request a return for my recent purchase:

Order Number: [Your Order Number]
Item(s) for Return: [Product Name(s), Size, Color]
Reason for Return: [Please specify]
I would prefer: [Refund / Exchange for (specify size/color if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once your return is approved:

  • Repackage items securely in the original packaging
  • Include all original tags and accessories
  • Print and include the return authorization form we’ll email you

Step 3: Ship Your Return

Send your package to:

Helly Clothes Returns
363 Rebecca Street
Chicago, US 60607

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, you’re responsible for return shipping costs and any customs fees. Please mark the package as “Returned Goods” to avoid additional charges.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days to appear on your statement
    • PayPal: 3-5 business days

Original shipping fees are non-refundable. International refunds will be processed in USD and may be subject to exchange rate fluctuations.

Exchanges

Need a different size or color? We’ve got you covered:

  • Follow the same return process above
  • Clearly indicate your exchange preferences in your return request
  • Once we receive your return, we’ll ship your replacement item

Note: If the exchange item is of higher value, you’ll need to pay the difference. If lower value, we’ll refund the difference.

Need Help?

Our Chicago-based customer service team is ready to assist with any shipping or return questions. Contact us at [email protected].

We stand by our products just as we stand by our adventurers – if your gear doesn’t perform, we’ll make it right.