Welcome to Helly Clothes’ FAQ section. We’ve compiled answers to common questions about our performance wear, shipping, returns, and more. Can’t find what you need? Contact our Chicago-based customer service team at [email protected].
About Helly Clothes
Who is Helly Clothes designed for?
Our technical apparel and footwear are crafted for active individuals who demand reliable performance whether navigating urban environments or outdoor adventures. Our customers value durable, versatile clothing that transitions seamlessly from city streets to wilderness trails.
What makes Helly Clothes products unique?
We specialize in urban-performance gear that combines technical functionality with everyday style. Our product range from boat shoes to outerwear pants is designed for durability, comfort, and adaptability across various environments and activities.
Product Questions
Do you offer kids’ outdoor clothing?
Yes! Our Kids’ Sets collection features durable, performance-oriented clothing designed for young adventurers, available in coordinated sets for easy outfit planning.
What’s the difference between your hiking boots and regular boots?
Our hiking boots incorporate specialized traction, waterproofing, and ankle support for trail performance, while our regular boots focus on urban durability with stylish designs suitable for daily wear.
Are your hoodies and sweatshirts suitable for outdoor activities?
Absolutely. Our Hoodies & Sweatshirts combine urban style with technical fabrics that provide warmth, moisture-wicking properties, and freedom of movement for both city wear and outdoor adventures.
Shipping & Delivery
Where do you ship?
We offer global delivery (excluding parts of Asia and certain remote regions) through DHL, FedEx, and EMS carriers. Our shipping network is designed to keep pace with your adventures worldwide.
How long does delivery take?
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
- Free Shipping: 15-25 business days via EMS (orders over $50)
Can I track my order?
Yes! All shipments include detailed tracking. You’ll receive tracking information once your order leaves our Chicago headquarters at 363 Rebecca Street.
What about customs fees?
International customers are responsible for any applicable duties/taxes. These vary by country and aren’t included in your order total.
I need my gear urgently. What are my options?
Contact our customer service at [email protected] for expedited shipping options and pricing. We’ll help get your performance coat or boots to you faster.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Initiate returns through our customer service email. Customers cover return shipping costs.
Are all items returnable?
For hygiene reasons, certain items (like socks) can’t be returned unless defective. This ensures all customers receive clean, unused products.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5-7 business days to your original payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions use bank-level encryption for secure shopping whether you’re gearing up for mountain trails or metropolitan streets.
Is my payment information secure?
Absolutely. We implement industry-standard security measures including SSL encryption to protect all transactions. Your payment details are processed securely and never stored on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this option for future seasonal updates to help with your planned purchases.
Contact & Support
How can I contact customer service?
Our Chicago-based team understands the importance of reliable gear. Email us at [email protected] for any questions about shipping, products, or your urban-to-wilderness wardrobe needs.
Where is Helly Clothes located?
Our headquarters is at 363 Rebecca Street, Chicago, US 60607. From here, we ship performance wear worldwide to support your adventures wherever they take you.
From our Chicago headquarters to your next adventure—we’re committed to delivering performance wear that transitions seamlessly from city to wilderness.