At Helly Clothes, we ensure your performance wear arrives with the same reliability you expect from our gear—whether you’re navigating urban commutes or backcountry trails.

Seamless Shipping Options

We offer two trusted shipping methods to deliver your urban-performance gear worldwide (excluding certain Asian and remote regions):

Standard Shipping

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 USD

Ideal for: When you need your technical outerwear or footwear for upcoming adventures

Free Shipping

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: Free on orders over $50

Ideal for: Seasonal wardrobe updates or planned purchases where timing is flexible

Processing Time

All orders are processed within 1-2 business days at our Chicago headquarters. During peak seasons (fall/winter collections), please allow up to 3 business days for processing.

Global Delivery Details

Our shipping network mirrors our customers’ global lifestyle—reliable, efficient, and ready for any terrain:

  • Tracking: All shipments include detailed tracking so you can monitor your gear’s journey
  • Customs: International customers are responsible for any applicable duties/taxes
  • Restrictions: Currently unavailable in parts of Asia and certain remote regions
  • Address Accuracy: Please double-check your shipping address—we can’t redirect packages once shipped

Expedited Shipping

Need your performance coat or boots faster? Contact our customer service at [email protected] for expedited options and pricing.

Returns & Exchanges

We stand behind our gear’s performance, but if any item doesn’t meet your urban adventure needs:

  • Window: 15 days from delivery date
  • Condition: Items must be unworn, with tags attached, and in original packaging
  • Process: Initiate returns through our customer service email
  • Cost: Customers are responsible for return shipping fees

For hygiene reasons, certain items (like socks) cannot be returned unless defective.

Payment Methods

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed with bank-level encryption—so you can shop with confidence whether you’re gearing up for mountain trails or metropolitan streets.

Have Questions?

Our Chicago-based customer service team understands the importance of reliable gear delivery. Contact us at [email protected] for any shipping inquiries.

From our headquarters at 363 Rebecca Street to your next adventure—we’re committed to delivering performance wear that transitions seamlessly from city to wilderness.